Service Delivery Framework

Service Delivery Framework

From first client to repeatable service delivery process

Operations
Related Links: ValorRate.com VRV Pages

From First Client to Repeatable Process

Client Onboarding Process

Initial Discovery Call (30 minutes)

  • Business goals and challenges assessment
  • Current website/online presence audit
  • Target audience and competition analysis
  • Success metrics definition
  • Timeline and budget discussion
  • Next steps and expectations setting

Project Proposal Phase (Within 48 hours)

  • Custom proposal matching pages.valorrate.com promise
  • Detailed scope and deliverables
  • Timeline with milestones
  • Pricing structure and payment terms
  • Contract process and project kickoff

Project Execution Workflow

Week 1: Strategy & Planning

  • Content gathering and organization
  • Design direction and branding alignment
  • Technical requirements documentation
  • Development environment setup
  • Client communication protocols

Weeks 2-4: Development & Iteration

  • Design mockups and client feedback cycles
  • Development in staged releases
  • Content integration and optimization
  • Testing across devices and browsers
  • Regular progress updates and client reviews

Week 5-6: Launch & Training

  • Final testing and optimization
  • Domain setup and DNS configuration
  • Client training on content management
  • Analytics setup and goal tracking
  • Go-live support and immediate monitoring

Quality Assurance Checklist

Technical Standards

  • ✅ Mobile responsiveness across all devices
  • ✅ Page load speed optimization (< 3 seconds)
  • ✅ SEO basics implementation (meta tags, structure)
  • ✅ SSL certificate and security headers
  • ✅ Contact form functionality testing
  • ✅ Cross-browser compatibility verification

Client Success Metrics

  • ✅ Clear call-to-action placement and visibility
  • ✅ Contact information accessibility on all pages
  • ✅ Service/product presentation clarity
  • ✅ Professional brand representation consistency
  • ✅ Easy content update process for client
  • ✅ Analytics tracking for business insights

Post-Launch Support

30-Day Success Period

  • Analytics monitoring and reporting
  • Minor content adjustments as needed
  • Technical issue resolution
  • Performance optimization tweaks
  • Client feedback collection and analysis

Ongoing Relationship Building

  • Monthly check-ins and performance reports
  • Content update training refreshers
  • Additional feature development opportunities
  • Referral program activation
  • Long-term growth planning discussions

Business Administration Integration

Client Onboarding Requirements

  • Legal Documentation: Signed service agreement before work begins
  • Payment Setup: Invoice generation and payment processing confirmed
  • Project Management: Client portal access and communication protocols
  • Data Security: Secure file sharing and backup procedures established
  • Insurance Coverage: Professional liability protection active

Financial Management

  • Milestone Payments: 50% upfront, progress payments, final upon completion
  • Expense Tracking: Separate business accounting for all client-related costs
  • Tax Preparation: Quarterly estimated payments and expense documentation
  • Contract Management: Change orders and scope modification procedures
  • Professional Invoicing: Branded invoices with clear payment terms

Pricing Strategy for First Client

Value-Based Considerations

  • Portfolio building investment
  • Case study creation opportunity
  • Learning curve and process refinement
  • Reference client importance for future sales
  • Relationship building for ongoing services
  • Business setup costs amortization

Service Packages (Based on pages.valorrate.com positioning)

  • Starter Package: Basic responsive website with SEO ($2,500-4,000)
  • Professional Package: Custom design with advanced features ($4,000-7,500)
  • E-commerce Package: Online store with payment integration ($6,000-12,000)
  • Enterprise Package: Comprehensive solution with ongoing support ($8,000-15,000+)

Payment Terms & Structure

  • Project Retainer: 50% upon signed contract
  • Milestone Payments: 25% at design approval, 25% at launch
  • Net Payment Terms: Net 15 for faster cash flow
  • Late Payment: 1.5% monthly fee after 30 days
  • Expense Reimbursement: Client covers domains, hosting, third-party integrations

Service delivery framework for Valor Rate Pages client success